Shipping and Returns

  • PROCESSING

Unless a product is specified as a pre-order, please allow 3–5 business days for order processing.
Once your order has been shipped, a tracking number will be provided via email.

Processing times may be longer if payment has not been fully cleared.

All returned orders, order cancellations, and unshipped orders are subject to a 3%–6% processing fee.

Please note that order processing may be delayed depending on inventory availability.

  • SHIPPING

In-stock orders are shipped from our warehouse located in Yongin-si, Gyeonggi-do, South Korea, via DHL Express or forwarding services, within 48–120 hours after order processing and payment confirmation.

Once your order has been shipped, a tracking number will be sent via email.

We ship to approximately 220 countries worldwide. However, certain destinations may be restricted due to international sanctions, war, terrorism risks, or lack of logistics infrastructure.

  • WARRANTY

All products manufactured by ADRO are covered by a six (6) months warranty from the date of purchase against defects in workmanship and materials.

If a product is suspected to be defective, the customer may return the product to ADRO for inspection.

ADRO does not accept C.O.D. (Cash on Delivery) shipments.

Any item determined to be defective will be repaired or replaced.

For all warranty claims, ADRO is responsible only for the ADRO product itself.
ADRO is not responsible for any labor costs, inconvenience charges, or related expenses incurred by the customer.

Questions regarding ADRO’s warranty policy may be directed to
support@adro.com

The warranty is non-transferable.

  • WARRANTY POLICY

i. If a product fails due to a manufacturing defect within the stated warranty period, ADRO will repair or replace the defective product.

ii. It is the responsibility of the customer or installer to verify the correct size, fitment, and vehicle application before installation.
Problems or failures caused by improper installation are not covered under the ADRO warranty.

iii. Warranty claims must be handled through the original seller (ADRO or an authorized dealer/reseller).

iv. If a returned product shows damage not covered under the ADRO warranty, a repair or replacement quotation including shipping costs will be provided.
At that time, the customer may choose one of the following options:

  • Pay for the repair or replacement
  • Request the item to be returned without any service performed

If the warranty conditions are met, the repaired or replaced item will be returned free of charge, and the product will continue to be covered for the remaining balance of the original warranty period.

v. All return shipments must be freight prepaid, insured against loss or damage, and include a tracking number.
C.O.D. shipments will not be accepted.

If the warranty claim is approved, additional shipping costs incurred will be reimbursed.

vi. The following situations are not covered under warranty:

  • Products damaged due to misuse, neglect, accidents, or improper installation
  • Products that have been modified or altered from their original manufactured condition
  • Costs incurred by the purchaser, including but not limited to:
    transportation, additional labor costs, loss of time, towing, storage, expedited shipping (air or overnight), rental fees, logistics costs, import fees, taxes and duties, or other economic losses.
  • RETURNS

Our return policy is valid for 30 days from the date of purchase.

If 30 days have passed, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, the item must meet the following conditions:

  • The product must be unused
  • The product must be in the same condition as when received
  • The product must be in its original packaging

All returns are subject to:

  • A 20% restocking fee
  • The cost of shipping the product back to our warehouse

  • Returns Process for ADRO Products and Warranty Returns

Customers who purchased products through an authorized ADRO dealer or reseller must initiate the return process through their respective dealer or reseller.

Customers who purchased directly from adro.com may contact
support@adro.com to request an RMA (Return Merchandise Authorization) number.

When requesting an RMA number, please include the following information:

  • Copy of the invoice
  • Brief description of the issue
  • Full name
  • Return email address (if different from the original email)
  • Shipping address
  • Phone number
  • Best time to contact

Once an RMA number has been issued, it must be clearly marked on the outside of the package.

The following information must also be included inside the package:

  • Copy of the invoice
  • Reason for return
  • Name
  • Phone number
  • Return address

Customers must inspect the product immediately upon delivery for any shipping damage.

To file a claim for damaged products, the following steps must be completed within 48 hours of receiving the shipment:

  • Contact ADRO with your tracking number and order number
  • Keep all boxes, packaging materials, and products (do not discard anything)
  • Provide at least three photos of the damaged box and product
  • Provide a brief description of the damage and its location

Failure to follow the above procedures will result in the waiver of any shipping damage claims, and all losses will be the customer’s responsibility.

PRE-ORDER TERMS & CONDITIONS

By placing a pre-order with ADRO Inc., you agree to the following terms:
Payment & Reservation
Full payment is required at the time of placing a pre-order.
Your payment secures your reservation for the specified product.

Non-Refundable Policy
All pre-orders are final and non-refundable.
Once a pre-order has been placed, cancellations or refund requests will not be accepted under any circumstances, including:
Change of mind
Shipping delays
Personal reasons

Estimated Delivery Dates
Any delivery or shipping dates provided at the time of pre-order are estimates only and may be subject to change.
ADRO Inc. is not liable for delays beyond our control, including but not limited to:
Production delays
Logistics issues
Customs clearance delays

Product Availability
Pre-order items may be produced in limited quantities depending on the product.
If we are unable to fulfill your pre-order for any reason
(e.g., product discontinuation or unforeseen production issues),
you will be notified and may be offered a store credit or product substitution at our discretion.

Shipping & Fulfillment
Pre-orders will be shipped in the order they were received once the product becomes available.
Customers are responsible for providing accurate shipping information.
Changes to shipping addresses may not be possible after placing a pre-order.

Acceptance of Terms
By completing your pre-order purchase, you acknowledge and agree to all terms and conditions stated above.